Head of Operations
6-Month Contract | Day Rate or Fixed-Term 
London – hybrid working
Start: ASAP
 
The Opportunity
We are working with a leading energy business to recruit an experienced Head of Operations for an initial 6-month contract, available on either a day-rate or fixed-term PAYE basis.
The role will lead the end-to-end billing and metering function, ensuring accurate, timely and compliant customer billing while driving operational performance, efficiency and customer outcomes.
You will lead a high-performing team, manage key third-party relationships and oversee metering operations, billing systems and industry processes.
 
Key Responsibilities

• Lead end-to-end billing and metering operations, ensuring accurate and compliant customer billing.
• Oversee the billing lifecycle, including meter reads, data validation, bill production, adjustments and exceptions.
• Lead smart and traditional metering operations, ensuring data accuracy and system integrity.
• Drive improvements in bill accuracy, first-time bill quality, rebill reduction and customer experience.
• Lead, coach and develop Operations Managers.
• Oversee third-party contracts, suppliers, contractors and SLAs.
• Drive process improvement and automation to increase efficiency and reduce cost to serve.
• Lead root cause analysis and resolution of billing and system issues.
• Provide senior leadership with regular reporting on performance, risks and improvement activity.

About You
You will ideally have:

• Significant experience leading operations within an energy supplier.
• Strong end-to-end knowledge of energy billing and metering operations.
• Experience leading teams through operational change and improvement.
• Strong knowledge of smart metering, Ofgem requirements and industry codes, including DCC and SEC.
• Experience managing significant third-party contracts and commercial relationships.
• Strong data analysis, problem-solving and stakeholder management skills.
• Experience managing KPIs including bill accuracy, meter reads, commissioning, installations, backlog and SLA performance.
• A strong customer focus and track record of delivering operational improvements.

If you’re an experienced senior Operations professional within the Energy industry, please send your CV to Lily and Viqu Energy today.